CITIZEN COMPLAINT FORM

Complainant Information

Did any officer advise you of your right to file a complaint?

Yes

If yes, please include the officer(s)’ name if known

Did any employee attempt to discourage you from filing this complaint?

Yes

If yes, please describe and please include the officer(s)’ name if known.

First name (optional)

Last name (optional)

Physical Address

Mailing Address (If address is the same as physical address leave blank)

Phone

Preferred Contact Time

Time

HoursMinutes

Incident Information

Location of Incident

Date and Time of Incident

Month

Day

Year

Time

HoursMinutes

Nature of Complaint

(Please give a brief description of what occurred)

Witness Information

Name of Witness [1] (if known) or Description of Witness (if name of unknown)

Address of Witness [1]

Witness [1] Phone Number

Relationship to Witness [1]

Name of Witness [2] (if known) or Description of Witness (if name of unknown)

Address of Witness [2]

Witness Phone Number [2]

Relationship to Witness [2]

Name of Witness [3] (if known) or Description of Witness (if name of unknown)

Address of Witness [3]

Witness Phone Number [3]

Relationship to Witness [3]

Identity of Security Officer/Civilian Employee

Name of Security Officer/Civilian Employee (if known) or Description of Security Officer/Civilian Employee (if name is unknown)

Badge Number

Vehicle Operated

See Bottom of Complaint Form to view Guidelines

Complainant’s Signature:

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Date

Month

Day

Year

CPG COMPLAINT FORM.pdf

Complaint Form Guide

This form is to assist anyone in filing a complaint against any Citadel Protection Group, LLC Employee

• Each complaint will be thoroughly investigated by the Internal Investigations Unit (IIU)

• You may fill out the form and submit it in person to our Headquarters, or you may mail or email the

form to either of the following addresses:

Citadel Protection Group, LLC

1768 Veterans Memorial Hwy, Bldg 1,

Austell, GA 30168

Investigator Francis

Phone: 770-262-9515 inv@cpgprotection.com

• Please fill out this form in its entirety, ensuring the information is accurate, so that an Investigator can

reach you

• You may also speak to a supervisor and make a verbal complaint, the supervisor will then take the

necessary information and forward it to the IIU

Complaint Procedure

1. Citadel Protection Group employees shall provide assistance to anyone wanting to file a complaint

against any employee, procedure or policy of this company. This includes, but is not limited to:

a. Calling a Supervisor to a scene to document a complaint;

b. Explaining the CPG’s complaint procedure;

c. Providing referrals to individuals and/or locations where such complaints can be made in

person; or

d. Explaining alternative means for filing complaints, such as by phone or mail.

2. Complaints may be received by supervisory members of the company either in person, over the phone,

email or in writing.

3. The Supervisor will explain to the Complainant the complaint investigation process. If appropriate, the

supervisor may explain the procedures which may have precipitated the complaint.

4. The Complainant shall receive a copy of the complaint as filed with the Company and shall be asked

to verify by signature if it is a complete and accurate account. If the Complainant elects not to sign,

this fact shall be documented and the investigation will proceed.

5. IIU may assume concurrent or sole authority for the investigation upon notification of the supervisor

or commander, IIU may also recommend that the investigation be completed by the Command staff.

6. Should an investigation at any time reveal evidence of criminal conduct, all information shall be

forwarded to law enforcement authority for prosecution.